Starbridge is committed to conducting business in a manner that promotes compliance with laws and regulations, continually monitors for compliance, and creates systems that allow Starbridge to be responsive to identified risk areas and changes in the regulatory environment. Starbridge has a Corporate Compliance Plan, and we are dedicated to managing and operating our services in keeping with the highest of quality, business, ethical and moral principles. Our Board of Directors, Employees, Interns, Volunteers and Contractors contribute to achieving these principles by conducting business activities for the agency with integrity and high ethical standards.
In accordance with State and Federal laws and regulations, our Compliance Plan assists in the prevention and detection of fraud, waste and abuse. Our Corporate Compliance Plan is applicable to all business dealings with service recipients, contractors, vendors, employees, board members, funding agencies and the general public.
Starbridge recognizes that a critical aspect of our compliance program is the establishment of a culture that promotes prevention, detection, and resolution of instances of conduct that do not conform to federal and state requirements, as well as our Code of Conduct.
To promote this culture, Starbridge established a compliance reporting process and a strict non-intimidation and non-retaliation policy to protect all individuals who, in good faith, report problems and concerns, participate in an investigation, evaluation, audit and/or remedial actions. Any form of intimidation and/or retaliation should be reported to the Corporate Compliance Officer or other reporting mechanism immediately.
If interested in reporting a compliance concern, please contact the Compliance Officer at 585-224-7242 or email at QualityandComplianceDirector@starbridgeinc.org.
If interested in reporting compliance concerns anonymously, call the Compliance Hotline by dialing *67, then 585-224-7202.
We want to hear from you!
If you have any comments or suggestions on how to improve our Compliance Plan, please contact the Quality Improvement and Corporate Compliance Director at 585-224-7242 or email at QualityandComplianceDirector@starbridgeinc.org.
You can access copies of these standards/policies and procedures by contacting the Quality Improvement and Corporate Compliance Director at 585-224-7242 or email at QualityandComplianceDirector@starbridgeinc.org.
Corporate Compliance documents available for review
Corporate Compliance Plan Index
Quality and Compliance Director Job Description
Billing Verification and Storage Standard
IRA Residential Habilitation Billing Standard
Medicaid Service Coordination Billing Standard
Supported Employment Billing Standard
Community Habilitation Billing Standard
Financial Management Services Billing Standard / Consolidated Supports & Services
Medicaid Service Coordination Billing Standard Supervised IRA (D/c’d 10/2011)
Bridges to Health
Youth and Family Partnership
Board, Employee, Volunteer, Intern, Contractor Code of Conduct
Board, Employee, Volunteer, Intern Conflict of Interest
Agents of LDA Compliance Training
Enforcement of Compliance Standards
Internal Auditing and Monitoring
Investigation of Compliance Issues
Reporting Compliance Concerns – Non‐Intimidation / Non‐Retaliation
Reimbursement Practices and Billing Errors
Role and Responsibility of Audit/Finance/Corporate Compliance Committee
LDA Compliance Committee
Exclusion Screening for Agents of LDA
Liability for Service
Potential Compliance Issue
1. Acknowledgement Form (Board)
2. Acknowledgement Form (Contractor)
3. Acknowledgement Form (Employee, Volunteer, Intern)
4. Acknowledgement Form – Billing Standards (Employee)
5. Billing Documentation Storage Request Form
6. Billing Documentation Storage Access Tracker
7. Conflict of Interest (Employee, Volunteer, Intern)
8. Potential Compliance Issue Form
9. Reporting Reference List
10. Service Adjustment Form