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New York is beginning its transition to Managed Care, and the first step is moving from Medicaid Service Coordination (MSC) to Care Coordination. To achieve conflict-free care management, Medicaid Service Coordinators will no longer be employed by disability services agencies. Instead, they will now be employed by Care Coordination Organizations and will have the job title of Care Coordinators.

Two CCOs serve Western New York:

As of Sunday, July 1, 2018, the MSCs from Starbridge will now be Care Coordinators working as part of Person Centered Services. The Care Coordinators have new phone numbers and email addresses, which current clients may have. If you are unsure of how to reach your Care Coordinator, please call PCS at their main number: 1-888-977-7030.